POLICES
Scheduling
To help accommodate your scheduling preferences we suggest booking appointments at least a few weeks in advance. You can schedule appointments by calling 720-771-1894. Most appointments can also be scheduled online at:
Cancellations
We recognize that everyone’s time is valuable, so we make every effort to maintain the scheduled appointment times. If you arrive more than 15 minutes late for your scheduled appointment you may be asked to reschedule. Should you need to cancel or change the date of your procedure, we require at least 24 HOURS NOTICE as a courtesy to other people seeking our services. Any procedure canceled without 24 hours’ notice will incur a $50.00 CANCELATION FEE (for longer appointments or multiple procedures in one day this fee may be higher). A credit card number may be required to hold your reservation.
Consultations
We recommend a consultation with one of our specialists for all new clients. We reserve this time to discuss your skin care goals and how we can work together to create a customized skin care plan. If time allows we try to accommodate treatment in the same visit, but this is not always possible. Consultation Fee may applied or waved ($25)
Payments
All services must be paid for at time of service. As all services are elective aesthetic services we are unable to bill medical insurance. Prices of products and services are subject to change. Price changes will not affect service packages that are already purchased.
We accept Cash and Credit Cards (Visa, MC, Amex, Discover).
Returns/Refunds
Unfortunate no, skincare products are consider personal used items.
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Procedures will not be refunded.
Photo Policy
As a medical facility using state of the art technology, we may take pictures before treatment and at appropriate intervals throughout your treatments. These photos are important for clinical purposes and to track progress. We reserve the right to use these photos to demonstrate pre and post procedure results. They may be used for our training manuals, presentations, website, social media and advertisements. For your privacy no names will be used and eyes will be blacked out if the client chooses
Privacy Policy
In order to provide the highest quality service at MOZA Med Spa, we collect and store personal information regarding your health as it pertains to the services you receive, your contact information (email, adress, phone), your payment method and your treatment history. Protecting your privacy is important to us. We use an oneline Electronic Medical Records service to securely store your data. This is in compliance with privacy laws. We will not share or sell your information to third parties. Your health and service history information is used to facilitate booking your appointments, recommending appropriate treatments and products, follow up phone calls to ensure your satisfaction, promotional emails pertaining to offers that may be of interest to you and surveys to ensure we are continually improving to best suit your needs. Your financial data is stored securely in our payment software using a globally recognized payment processor. Staff will not have access to this information, as it is stored in an encrypted format. We use before and after pictures for training and promotional purposes on our website and social media. If you wish to have your identity concealed, please speak with a member of the team. The clinical staff may, as a courtesy, inform you of any intention to post your before and after photos online. We appreciate your business and value you and your privacy.
